Questions and Answers
The questions customers ask us most. Each product page has its own questions about ingredients, price and quantity.
What does Nisargalahari Foods sell?
Homemade food from one family kitchen: ukadiche modak, besan ladoo and puran poli.
Who makes the food?
Bharati Joshi and her family, by hand, in their home kitchen at Hanuman Tekdi, Borivali East, Mumbai. The family also delivers the orders.
Where do you deliver?
In Borivali, Dahisar, Kandivali and Mira Road, including 65 localities we have checked one by one. The delivery areas page lists them all.
What is the delivery charge?
Delivery is free within 3 km by road of our kitchen. Beyond that it is ₹20 per km (at least ₹20). The exact charge is worked out from your address when you order.
How soon will my order arrive?
Ukadiche modak, besan ladoo and puran poli are made fresh after you order and need about 24 hours. You choose the delivery date when you order.
How do I place an order?
On this website: pick your items, enter your address, choose a date and confirm. You do not need to create an account. You can also message us on WhatsApp at +91 93240 70794.
How can I pay?
You can pay online (UPI, card or net banking). For an order placed on WhatsApp, we take payment by UPI.
Do you take large orders for festivals and functions?
Yes. Online you can order up to the limit shown on each product page. For a larger order, message us on WhatsApp at +91 93240 70794 a few days ahead.
Can I cancel my order?
Yes, free of charge, before it has been prepared or sent out for delivery. Once it is out for delivery it can no longer be cancelled.
What if something is wrong with my order?
Tell us within 24 hours of delivery, with a photo if you can. If the item was damaged, spoiled or incorrect, we replace it or give you a full refund within 7 days. You do not need to send anything back; as it is fresh food, we do not take returns.
Is the food suitable for people with allergies?
Each product page lists what it contains. Everything is made in one home kitchen that handles milk, wheat and coconut, so please message us before ordering if you have an allergy.