Cancellation & Refund Policy

1. Order Cancellation

Since our ghee is prepared in small, farmermade batches, you may cancel your order free of charge before it has been prepared or dispatched for delivery. Once your order is out for delivery, it can no longer be cancelled.

2. Refunds

As our products are food items, we do not accept returns of opened products for hygiene and safety reasons. We will offer a replacement or full refund if:

• You received an incorrect item or quantity
• The product was damaged, leaking, or spoiled on delivery
• Your order was cancelled before preparation/dispatch

Please report any issue to us within 24 hours of delivery, along with a photo where possible, so we can resolve it quickly.

3. Refund Processing

Approved refunds for online payments will be processed to your original payment method via Razorpay, typically within 5–7 business days. Cash on delivery refunds, if applicable, will be arranged directly with you.

4. Contact Us

To cancel an order or report an issue, contact us as soon as possible at [email protected] or +91 93240 70794.